Warranty and Return

Warranty 

Mattress Hub generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for the warranty period.

You are required to notify MattressHub within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. We do not accept returns if you don’t like the product, or misused by you.

PLEASE DO NOT ATTEMPT TO RETURN THE ITEM WITHOUT OUR APPROVAL.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Once approved, the refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

If customer does receive product box with missing parts, we will try to deliver missing parts. It takes 3 to 5 working days for the warehouse team to locate the spare part. and delivery takes 4 to 8 days.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. Warranty is not transferable

Contact us

If you have any questions about our Returns & Warranty Policy, please contact us;

support@mattresshub.com.au

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